FAQ  (Frequently Asked Questions)  Tweet  

1. What kind of information can you retrieve from a PC or laptop?

2. Can you recover deleted messages and photos from a mobile phone?

3. Can you retrieve calls to and from a mobile from the device?

4. Can you trace the origin of an email ?

5. Can you find out where a mobile phone has been?

6. Can you trace a trip from a SATNAV device like Tom-Tom ?

7. Can you find deleted files?

8. Can you access my child's email account and Instant Messenger chats?

9. Can you find out if sensitive information has been removed from my business computer?

1. What kind of information can you retrieve from a PC or laptop?

Usually we can retrieve a wealth of information from a computer. Depending on the level of usage and the time elapsed since the incident (i.e. when something was deleted) we can recover photos, documents, videos, temporary files, internet activities, logs etc. >>Back to top 

2. Can you recover deleted messages and photos from a mobile phone?

The answer is usually yes. Different mobile phones have different capacities and that is the first limitation. Also some messages may not be fully recovered, or some of their ID info may be lost (i.e. if it was sent, received, the date stamp, etc.). More sophisticated mobile phones need more work but may provide more data.    >>Back to top

3. Can you retrieve calls to and from a mobile from the device?

Yes, depending on the capacity of the mobile phone. Most phones can keep a certain amount of calls, and SIM cards usually can keep up to 10 calls per category. Another limitation is the amount of time lapsed. Many smartphones have settings that allow them to keep call logs up to 30 days.    >>Back to top

4. Can you trace the origin of an email ?

In most of the cases yes. However very sophisticated fraudsters who send messages from webmail accounts (i.e. Yahoo Mail, Hotmail) may use proxy servers or anonymisers to disguise their origin. However most of the times the embedded info can be analysed and alternatively can exclude places of origin.     >>Back to top

5. Can you find out where a mobile phone has been?

The most accurate way to do that is to analyse the data provided by the mobile operator, at your request. By investigating the device, you may find out by using GPS data in photos or satnav logs when the phone is GPS enabled.    >>Back to top

6. Can you trace a trip from a SATNAV device like Tom-Tom ?

Yes. The limitation here is how much you use the device and how many trips back you want to see. This depends on the storage capacity of the card on the device.    >>Back to top

7. Can you find deleted files?

Yes. The amount of files we can retrieve is dependant of the use of the computer and the time since they were deleted. There are more chances of recovery from a computer hard disk than from a media card than from a mobile phone.    >>Back to top

8. Can you access my child's email account and Instant Messenger chats?

Yes. However special arrangements need to be made and some legal paperwork needs to be filed in.    >>Back to top

9. Can you find out if sensitive information has been removed from my business computer?

Yes, in most of the cases. Again it depends on the time since the event and the usage of the computer since.      >>Back to top